Customer services and sales

Our clients are at the heart of everything we do, and you’ll be on the frontline in ensuring they get the best possible service from us.

About the customer services and sales teams

This department is divided into a few different areas so that we can provide targeted support at every stage of a client’s journey with us.

Account opening 
You’ll be responsible for setting up retail and institutional client accounts, and managing contracts with introducing brokers. 

New business 
Make sure new clients have everything they need to get started. You’ll provide support over the phone and by email, and host face-to-face seminars and online webinars. 

Trading services
Help us offer impeccable customer support by phone, email, social media and live chat. You’ll assist clients with our various trading platforms and apps, quote prices, execute trades and resolve disputes.

Premium client managers (PCMs)
You’ll provide a hands-on, bespoke account management and dealing service to our most valuable retail, professional and institutional accounts.

Conversion, retention and reactivation (CRR)
As part of this specialist team, you’ll help us ensure that our clients stay with us. You’ll encourage conversion across different account types, and proactively contact dormant clients to help them get back into trading.

Why work with us?

Azman Hoq, premium client manager

I feel proud of our culture and the way we treat our clients. It’s the integrity of how we deal with them that sets us apart from our competitors.

Tara Oakley, junior premium client manager

We work closely with all teams across the business to help us provide the best products and exceptional service to our top clients.

Team locations

London

 

Our central customer services and sales team in London is on hand to assist our global client base in a variety of languages. The head office itself is a modern and professional office space, complete with high-quality facilities that help the team deliver an exceptional service.

Europe, Middle East and Africa

 

In addition to our team in the London head office we have dedicated customer services and sales departments in Geneva, Dubai and Johannesburg to give our clients a variety of contact points across EMEA. We also have sales and premium account managers in our local offices throughout Europe.

Asia Pacific

 

Customer services and sales teams are available in our Melbourne and Singapore offices to ensure our clients across the region receive personal, professional and effective support.

Join us

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A look inside

Take a closer look at our five flagship offices around the world on an interactive map.