Customer services and sales

Support our clients around the world in getting the most out of their experience with IG.

About the team

Working in a vibrant and commercially driven environment, the various divisions of our customer services and sales team are responsible for ensuring our clients receive a service that’s both personal and professional at all times.

Trading services

Trading services is on hand to offer impeccable trade execution and customer support. In multiple languages across phone, email, social media and live chat we:

  • Assist clients with our various trading platforms
  • Quote prices and execute trades on behalf of clients
  • Resolve trade disputes

Premium client managers (PCMs)

PCMs provide a hands-on, bespoke account management and dealing service to IG’s most valuable clients. Our institutional sales desk offers a similarly personalised approach when catering to the needs of IG’s institutional clients.

Account opening and new business

The account opening team is responsible for setting up institutional accounts and IB contracts. New business takes charge of establishing accounts for retail clients and handles any queries they may have when they first sign up.

Why work with us?

Azman Hoq, premium client manager

I feel proud of our culture and the way we treat our clients. It’s the integrity of how we deal with them that sets us apart from our competitors.

Jamilli Mattede, institutional support analyst 

Being an IG employee is very rewarding because the company invests in you and trusts you along the way. I’ve had the chance to grow and feel very proud to work here.

Team locations

London

 

Our central customer services and sales team in London is on hand to assist our global client base in a variety of languages. The head office itself is a modern and professional office space, complete with high-quality facilities that help the team deliver an exceptional service.

Europe, Middle East and Africa

 

In addition to our team in the London head office we have dedicated customer services and sales departments in Geneva, Dubai and Johannesburg to give our clients a variety of contact points across EMEA. We also have sales and premium account managers in our local offices throughout Europe.

Asia Pacific

 

Customer services and sales teams are also present in our Melbourne and Singapore offices to ensure our clients across the APAC region receive personal, professional and effective support when trading with us.

Join us

We regularly update our website with vacancies for all our business locations. Search our jobs to find out what’s currently available in each region.

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Life at IG Group

We’re an expanding international company, consistently recognised as one of Britain’s Top Employers. Find out more about our inclusive culture, outstanding facilities and attractive benefits.

Pay and benefits

We go to great lengths to make our staff feel welcome and appreciated. Learn more about our competitive salary, benefits and staff opportunities. 

Work environment

Our modern, professional working environment befits our status as a FTSE 250 member. Discover more about our office locations and facilities, and how we integrate our teams globally.