Technical team lead

Managing the support team for the enterprise data warehouse.

Responsibilities

  • Ensure the effective recording, prioritisation, management, and resolution of incidents and problems in the enterprise data warehouse escalated from the service desk and monitoring systems across all environments
  • Manage the investigation and fixing of code and data issues to resolve incidents and problems within the operations team, escalating more involved resolutions to the UK development team where necessary
  • Establish and maintain effective monitoring of data warehouse services, and ensure regular reports on service uptime, incidents, and data quality are published for all environments
  • Ensure data warehouse performance is troubleshooted and optimised
  • Ensure technical consulting is provided to business users and small requests are serviced
  • Ensure support documentation is improved and maintained
  • Mentor team members
  • Establish a process for coordinating, managing, and implementing releases to the data warehouse
  • Establish and maintain a rota to ensure that UK business hours are covered by in-office support and by telephone support at other times

Essential criteria

  • Seven years IT experience
  • Three years in an IT support role
  • Degree-level education (in related subject)
  • ITIL background
  • Experience of release management and coordination
  • Experience of leading a team
  • Proactive work ethic with the ability to deliver results and meet challenging deadlines
  • Self-motivating
  • Articulate team player
  • Attention to detail with a high degree of pride in work produced
  • Proven ability and desire to innovate
  • Enthusiasm for the software development process
  • Good English language skills

Desirable criteria

  • Experience with Oracle data warehouses

If you are interested in this opportunity and feel that you have the relevant skills and experience, please send your CV to hr-india@iggroup.com, together with a covering letter detailing your suitability and salary expectations and the relevant job title as the subject headline. IG Group is an equal opportunities employer and we welcome applications from candidates regardless of nationality. 

 

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